10 SECRETS WALMART EMPLOYEES DONT WANT YOU TO KNOW

[Atticus Pizzaballa]

Wow is any of this true...

[Clipper]

MANYH of those things are true. I am sure that Ralph could probably expound on the subject. One of those things about Walmart that really bugs me is the fact that the person you track down (if you can FIND someone to help you) most likely doesn't know any more about the department than the man in the moon. There are exceptions I am sure, but areas I can think of off-hand are pharmacy techs, loss prevention and security folks, the mechanics in the tire and lube department, and possibly those working in the optical shop. I recently needed to purchase a fishing license. I went to sporting goods and no one was working there. I located an employee in the garden center who paged someone for me. I waited about 10 minutes for an employee to finally come to my aid, only to find that they did not know how to process a fishing license. I waited another 10 minutes and finally an assistant manager showed up and issued the license.

One might note that some of the problems addressed in the video are not unique to Walmart. Since the pandemic many businesses are suffering from staffing shortages, or are just cutting corners and staffing in order to save on payroll.


One example of efficiency that I have personally noted is at Home Depot. They seem to have enough people on the floor to make it fairly easy to find and employee to help you, and they have a system for locating what you are specifically looking for. The employee can look on their phone and tell you an aisle number and bin location where the item is located. Their bin locations are numbered and labeled on the shelves, and in most cases the employee will walk you to that location. With the advent of curbside pickup and online ordering many other businesses including supermarkets have developed systems for locating product locations. Kroger for instance has a system by which the in-store shoppers that put up the orders for curbside pickup can use an electronic device that allows them to easily locate the products as they fill the orders.

[Atticus Pizzaballa]

The New Hartford Walmart is finishing up there make over. They put on many more self service places and eliminated most cash registers with a check out person ringing up your purchases. I think it is slowly moving to self service.

They have a Chinese man who is in charge if the condiments section and his merchandize is always so perfectly arranged with label facing forward. I was looking for the sweet pickled red onion slices and he actually walked over to me and asked ME if I needed any help. I said yes the Utica store has these pickled onions but cannot find them here. He checked his phone found the product and ordered it right then. I thanked him.

[Clipper]

I am glad that the NH store is able to provide decent service. They certainly better take good care of you. I don't know of anyone who is a more loyal Walmart customer and frequent Walmart shopper than you are PB.

[BHU]

Ditto on Home Depot. This morning I needed a couple stakes to tie off my tomato plants & some gardener's tape. Lowe's website said they had them in N.Utica & of course I couldn't find them. I asked a clerk who was clueless so I said the hell with it & went to HD & was in & out of there with the stakes & the tape in less then 10 minutes & actually was checked out by a human being.

[Ralph]

   Most of it is true, though she took a lot of liberties with some of it.

1 - There is usually one person assigned to single/multiple departments as a lead, usually has one or two associates on the floor to help, but they're going to be busy zoning and stocking.  And not everyone is authorized to issue fishing licenses, not everyone has a key to the locked case you want something from.  Sticking is done by everyone but cashiers and AP, and it never ends, 24/7.

2 - Don't bother the "backroom boys", or CAP2/Stocking 2 or whatever we are calling them this week.
They probably know where everything is, but not always equipped to look something up for you, and if it says we have "3 on hand", it may not be so, it may still be on the truck or lost in ether land.

3 - TRUE......no one is "trained", you do "U-Learns" on the computer and learn the rest by osmosis.......if you're lucky.

4 -  No one in Asset Protection gets a percentage of what they catch folks stealing, that's absolute BS.  At present, since the first of the year, I have been responsible for $20k+ in recoveries.  If I got a percentage, I could retire next week! lol!

5 - We have cameras everywhere except the bathrooms, fitting rooms and break room.   We look just as hard at the employees as we do the customers.  If you snatch a pack of gum, we'll probably ignore you as we know you'll be back for the big score.   And we prosecute the employees as vigorously as the customers we catch.  And we walk the store as sketchy as the customers, though we don't need to.  With 130+ cameras, I can follow you through the store and out to your car.

6 - 1-800-WALMART.....if you have a  problem, call it.  Things are resolved quickly and that email hits multiple desks asap after the call is received.   If it's a valid complaint, it IS dealt with.